Politique d’expédition

Shipping Policy (Alpha Premium Care)

 

Last updated: 24 January 2026


Thank you for shopping with Alpha Premium Care. This Shipping Policy explains how we process and ship orders, estimated delivery timelines, shipping costs, tracking, and how shipping issues are handled.

If you have any questions, contact us at support@alphapremiumcare.com.


 

 

1) Processing Time (Order Handling)

 

  • Processing time: Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays).
  • Processing time is separate from shipping/transit time.
  • During peak periods (holidays, promotions, product launches) or due to supplier/carrier constraints, processing may take longer. If there is a material delay, we will do our best to inform you.

2) Shipping Destinations

 

 

 

 

We ship to customers in Belgium, the European Union, and international destinations where shipping services are available at checkout.

If your country/region is not available at checkout, we do not currently ship there.

3) Shipping Rates & Methods

 

Shipping options and costs are displayed at checkout and may vary based on:

  • destination,
  • package weight and dimensions,
  • selected shipping service level,
  • and applicable surcharges (e.g., remote area delivery).

Shipping fees (including any express surcharge) are non-refundable once your order has shipped, except where required by law.

4) Estimated Delivery Times (After Dispatch)

All delivery times below are estimates, not guarantees.

Belgium

  • Standard: 2–5 business days
  • Express (if available at checkout): 1–3 business days

European Union

  • Standard: 3–10 business days
  • Express (if available at checkout): 2–6 business days

International (outside EU)

  • Standard: 7–21 business days
  • Express (if available at checkout): 3–10 business days

Important notes about estimates

  • Delivery estimates begin after your order is dispatched.
  • Carrier scans and tracking updates may take 24–72 hours after label creation to appear.
  • Delays can occur due to carrier capacity, weather, customs processing, local disruptions, or other events outside our control.

5) Tracking

If tracking is available for your selected shipping method, you will receive a shipping confirmation email with tracking information once your order is dispatched.

If you did not receive tracking, please check your spam/junk folder and then contact support@alphapremiumcare.com.

6) Delays & Events Outside Our Control

We understand delays are frustrating. While we work hard to ship on time, delivery delays can happen due to factors beyond our reasonable control, including (but not limited to):

  • carrier operational delays, routing changes, missed scans, or high-volume periods,
  • severe weather and natural events,
  • public health events,
  • transport disruptions, strikes, or service interruptions,
  • customs inspections, clearance delays, or import restrictions,
  • incomplete/incorrect shipping details provided at checkout.

What we will do: If your shipment is delayed, we will support you by providing tracking details, helping you contact the carrier, and (where available) opening a carrier inquiry.

What we cannot guarantee: We cannot guarantee delivery dates and we do not provide refunds or compensation for carrier delays once the parcel has been handed to the carrier, except where required by law.

7) Address Accuracy & Undeliverable / Returned Packages

Please ensure your shipping address is accurate and complete (including apartment/unit number, access codes, correct postal code, and recipient contact details where requested).

If a package is returned to us as undeliverable due to:

  • an incorrect or incomplete address,
  • refusal of delivery,
  • failure to collect from a pickup point,
  • or repeated unsuccessful delivery attempts,

then:

  • you may be responsible for any reshipping costs, and
  • any refund (if applicable) may be reduced by original shipping fees and any return fees charged by the carrier.

 

8) Customs, Duties & Taxes (International Orders)

For deliveries outside the EU, your order may be subject to import duties, taxes, brokerage fees, or local VAT/GST imposed by your country.

Unless explicitly stated at checkout, these charges:

  • are not included in your order total, and
  • are the customer’s responsibility.

Customs clearance timeframes vary and are outside our control.

9) Split Shipments

Some orders may ship in multiple packages (for example, if items are packaged separately or fulfilled from different locations). If this happens, you may receive multiple tracking numbers.

10) Delivered but Not Received (Theft / “Porch Piracy”)

If tracking shows your order as delivered but you cannot find it:

  1. Check around the delivery location (safe place, mailbox area, building reception/mailroom).
  2. Ask household members/neighbors.
  3. Verify the shipping address on your order confirmation.
  4. Contact the carrier for delivery details (some carriers can provide delivery location/GPS info).

Once an order is marked delivered by the carrier, loss due to theft after delivery is generally outside our control. However, we will provide reasonable assistance (documentation, carrier inquiry where available) to support your investigation/claim.

11) Lost Packages

A package may be considered “lost” when the carrier confirms it as lost, or when tracking shows no movement for an extended period.

If your package appears lost:

  • Contact support@alphapremiumcare.com with your order number and tracking number.
  • We may need to wait a reasonable period in line with carrier procedures before a parcel is deemed lost:
    • Belgium/EU: typically 10–15 business days after dispatch
    • International: typically 20–30 business days after dispatch

If the carrier confirms the package is lost (or the shipment is otherwise deemed lost after investigation), we will offer one of the following remedies, as appropriate:

  • a replacement shipment (subject to stock availability), or
  • a refund of the item price, or
  • store credit.

We reserve the right to deny claims where:

  • tracking shows delivery to the provided address,
  • the address provided at checkout was incorrect/incomplete,
  • or there are indications of fraud or repeated abusive claims.

12) Damaged in Transit

If your order arrives damaged, please email support@alphapremiumcare.com within 72 hours of delivery with:

  • your order number,
  • clear photos of the damaged item(s),
  • photos of the outer packaging (including the shipping label).

We may need this information to file a carrier claim. If damage is verified, we will work with you on an appropriate resolution (replacement, refund, or store credit) depending on the situation and item availability.

13) Order Changes & Cancellations

If you need to change or cancel your order, contact support@alphapremiumcare.com as soon as possible.

Once an order has been processed or shipped, we may not be able to change or cancel it. If a cancellation is possible, it may be subject to restocking/processing fees where permitted by law.

 

 

14) Contact

 

For shipping questions or assistance:

  • Email: support@alphapremiumcare.com
  • Business hours: Monday–Friday, 09:00–17:00 (Europe/Brussels)

 

 

 

15) Legal Note (Statutory Rights)

 

This Shipping Policy is provided for transparency and does not limit any mandatory rights you may have under applicable consumer protection laws. Where local law grants you additional rights or remedies, those rights remain unaffected.

 

 

If you want, I can also produce a matching Returns & Refunds Policy and a short Delivery FAQ section that aligns with this wording (so all policies stay consistent).